BOOKING/PAYMENT
UNIT INFO
POLICIES
WAIKIKI INFO
BOOKING/PAYMENT
How Do I Book A Unit?
Find the unit you wish to book, click on "CONTACT US" and tell us the unit number and select your dates that you wish to book, we will email you a payment link to pay by credit card or ask you to call us with a credit card number which we can do on some units. Its 30% down, remainder due 30 days before arrival. Once you make this deposit, we will email you the confirmation along with directions, key codes, internet passwords and other info on the unit.
Will you remind us when the final payment is due?
Yes. A new payment link or email will be sent to you 35 days before arrival.
How do I sort units by price or find units next to each other?
After putting in your dates and hit search, on the header is links you click on to sort the units by price, units numbers or bed types.
What is the cancellation policy?
Standard condo policy. There are no refunds. The condo owner is blocking out your dates and turning away lots of other clients as Waikiki is such a popular destination. However, if you do need to cancel, you get credit to use that specific unit anytime in the future at no additional cost as long as you cancel at least 14 days before your arrival. If you're rebooking at a higher season, you may have to pay extra so the rate is correct. You can give your dates to family, friends, sell the dates, whatever you wish, they are completely transferable.
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UNIT INFO
Is there a Shuttle from the airport?
Yes. The Waikiki Airport Shuttle bus operates 24/7 and drops you off at the front door. Cost is $9 one way or $15 round trip per person. Taxi is approx. $40 if not during a traffic hour. There is no reserving the Waikiki Airport Shuttle Bus, you just look for the big sign that says "Waikiki Airport Shuttle" outside baggage claim and wait for it to arrive. The shuttle suppose to run every 30 minutes but you can wait close to 1 hour sometimes. Late night flights that arrive after 10pm, it is suggested to just take a taxi as their schedule seems to slow down. 24 hours before your return, you call the number on the ticket they give you and they pick you up right in front of the Ilikai at a agreed upon time and they are almost always right on time.
How Much is Parking?
The Ilikai has great parking options which you can view here, as all Waikiki Oceanfront hotels charge $25 a day or more.
What is check in and check out time?
2pm check in, 11am check out. We give free late check outs if the unit is open the following day and we can allow free early check in as long as the unit is open. Please check with us prior to arrival.
What about late checkouts?
We know how you hate to leave Hawaii and having to pack your bags and check out at 11am when you have a late flight home, that really puts a damper on your last day here.
If your unit is open the following day, we will provide you a late check out as late as 9pm, TOTALLY FREE. You have to check with us no earlier than 48 hours before your hawaii departure to see if the unit is still available. However, if there is a guest checking in your day, you must be out of the room by 11:00am. If there is a check in the following day, or you don't want to take a chance, you can secure a late check out by paying just $50 plus tax for a studio and $125 plus tax for a 2 bedroom unit.
How do I check in?
There is no checking in. You rented a privately owned condo. All our units have a special touch pad deadbolt lock system. After paying your deposit, you receive an email confirmation that has directions from the airport, a 4 digit door code and your wifi passord along with other info on the unit. When you arrive, there is no checking in. You go straight to your unit and enter the 4 digit code, the light turns green indicating you entered the correct number and you unlock the deadbolt and enter the room. This makes checking in easy no matter what time you arrive and there are no keys to lose or demagnitize and not work and you spend 1 hour looking for someone to make you new keys. There is a welcome sheet with more info inside the room. Make sure to bring this confirmation with you. It has all our phone numbers on it so if you have any issues, you can call us 24/7.
Are the door codes safe?
Yes. Your door code is programmed into the condo at 2pm the day of your check in. No one has that code except our manager and the owner of the cleaning company. If you arrive early and did not request an early check in, the code will not work till 2pm. The code is deleted at 11am on your check out date and a random code is used for the next guest.
Are these units 1 bedroom or large studios?
All Waikiki oceanfront units are either large studios which we call 1 bedrooms here in Waikiki or 2 bedroom units. Some units like
818
,
1115
,
1609
and
1704
have a sliding wall that can separate the sleeping area from the living area. All studio units are 550sf of interior space and 120sf of lanai. 2 bedrooms are 1100sf with balconies from 160sf to 240sf.
Are there Crib Rentals?
Yes there are crib rentals. These are all rented directly from the maid service at $34.95 a week including all the linens and pillows and will be setup in your unit prior to your arrival. Their contact information is on your confirmation email which you receive after paying your deposit.
Is there a phone in the unit?
Yes, all units have a phone, only local calls are allowed. Contact us before your arrival and we can supply you the unit's phone number.
Is there AC?
Yes. All units have AC. The new remodeled units have state of the art LG spilt AC systems, they are the Rolls Royce of AC units. With the humidity in Hawaii, please do not turn AC under 72 degrees.
Is there cleaning service during our stay?
No. Standard condo rental policies apply. There is no cleaning service or towel changes during your stay unless you request and pay for those services. The cleaning fee is to pay the cleaning company to clean the unit after your stay. If you want a cleaning service performed, just call the cleaning company directly, their number is on the confirmation and you can work a deal with them directly to clean your unit or provide fresh towels, fees apply. There are coin operated laundry rooms on every floor you can use.
Is there a place to store bags?
Yes, you can store bags with the bell captain in the lobby, just mention you are staying with WaikikiOceanfrontRentals. The fee is $1 per bag for up to 6 hours, or $2 a day per bag if over 6 hours. Remember, the door codes are not programmed to work till 2pm so don't try to enter early if you have not cleared it with us first and check out is 11am latest unless special arrangements have been made with us.
Does the kitchen have plates, glasses, pans etc?
Absolutely. The kitchen has all the basics for you to cook meals. Each unit has plates, glasses, wine glasses, bowls, pots, pans, utensils, coffee machine, toaster, rice cooker etc. If you are a gourmet cook, there are specialty items you may want to bring.
What condiments are in the kitchen?
As a safety issue and to protect our guests, no condiments are left in the rooms except maybe salt and pepper. All other food items are discarded after each guest.
Are there Laundry Rooms?
Yes, every floor has a coin operated laundry room with washers and dryers. Each unit has an iron and ironing board.
Why do the pictures all look the same?
Over 100 units were remodeled all at the same time by the same company. All these brand new remodeled units do all look identical, all the way down to the pictures on the wall, the blue couch, same wall colors, pillows, comforters etc etc. The only difference is some have two double beds and others have a single king bed. What you see is what you get, guaranteed.
How big are the Lanai's?
All 1 bedroom lanai's are large at 120sf, 2 bedrooms are 240sf.
Is that blue couch a sofa bed?
No. The blue couch is just a flat one pad couch that is very comfortable for 1 person under 6' tall to sleep on. We supply sheets, linens and pillows for it. The only units with a sofa bed are
818
,
938
,
1115
,
1318
,
1334
,
1509
,
1525
,
1602
,
1609
,
1624
,
1704
,
2014
,
2102
,
2128
,
2603
,
2607
and 2014 which has a futon couch that folds down.
Is there someone to contact if there is a problem?
Yes....your email confirmation and welcome sheet provides you all our cell numbers. If any issues arise, just call us. We have plumbers, electricians and AC Repair Companies that service all our units.
Is there a pool we can use?
Yes...the Ilikai has a pool area with showers and changing rooms.
Are there beach items in the units?
We do leave beach chairs on the balcony if guests leave them behind but all other beach items are discarded. They start to smell like the ocean and we want your unit as fresh as possible. You can rent beach chairs all along the beach for a fee.
Do the balconies have furniture?
Yes, all units have a table and chairs on the lanai.
What toiletries are in the unit?
All condos come with a small hotel size tube of shampoo/conditioner, bath soap, dish soap, sponge for wasking dishes, 1 roll of paper towels and one back up roll of Toilet paper. This is to get you by the first few days, once these are depleted, you must purchase your own for the duration of your stay. This is standard condo policy.
How much for internet?
Free. All units have free high speed DSL and wifi. Each unit has individual service so the speeds are fast unlike slow hotel pool service.
What units have sofa beds or futon sleeper couches?
Units that have sofa beds are
818
,
938
,
1115
,
1318
,
1334
,
1509
,
1525
,
1602
,
1609
,
1624
,
1704
,
2014
,
2102
,
2128
,
2603
and
2607
What units have additional storage/dressers better suited for longer stays?
Units with extra storage or dressers more suitable for longer stays are all 2 bedroom units and the following studio units:
404
,
518
,
816
,
817
,
820
,
829
,
1120
,
1402
,
1404
,
1509
,
1522
,
1539
,
1602
,
1607
,
1624
,
1704
,
1712
,
1720
,
1722
,
1728
,
1730
,
1814
,
1818
,
1908
,
1916
,
2012
,
2016
,
2030
,
2033
,
2034
,
2039
,
2123
,
2124
,
2127
,
2128
and
2131
.
Is the Ilikai the same as the Ilikai Marina Building?
No. The Ilikai Marina is an old small building across the street and has nothing to do with the Main Ilikai. The Ilikai Marina has no pool and are not allowed entry to our pool, has no individual AC in units, and the balconies are extremely small, with many units facing a parking lot.
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POLICIES
Is there smoking rooms or can you smoke on lanais?
No. All rooms are non smoking. It is against Hawaii and our association rules to smoke in any room or lanai. It's a $500 fine if caught or if we find that you smoked in the room.
Can we BBQ at the condo?
No. No building allows BBQs on lanais. However, every beach park has BBQ pits. Its so much nicer to just walk a few hundred yards and have a great BBQ right next to the beach.
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WAIKIKI INFO
How far is the beach?
If you look at the pictures of the lagoon, that sand is where the famous Waikiki Beach starts, just 30 yards left of our property line.
How far is the Convention Center?
We are the closest oceanfront building to the Convention Center, just a 10 minute walk or 2 minute taxi ride.
How far to the International Marketplace?
The International Marketplace place is a 12 minute walk or 5 minute trolley ride.
Where is the Nearest Grocery Store?
There is a small grocery but expensive store in the lobby or an ABC store right across the street. The best store is Foodland Grocery Store located on the back side of the Ala Moana Shopping Center, a 12 minute walk. Make sure to ask customer service at the store for a members card, it's free and will save you 10-15% off your items. For those walking, many people take all their bags back by taking a $5 taxi back to the condo, they are waiting for pickups right outside the store. There is also a Sams Club and a 24 hours Walmart behind the Ala Moana Shopping Center.
How far is the Hilton Hawaiian Village?
It's right next door, a 15 second walk.
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