BOOKING/PAYMENT
UNIT INFO
POLICIES
WAIKIKI INFO
BOOKING/PAYMENT
How Do I Book A Unit?
First, find the unit you wish to book. Most units can be booked live online instantly. Look for the "BOOK NOW" button on the unit you want, click on that, insert the dates that you wish to book, and it will calculate a full breakdown of the stay for you including all taxes and cleaning fees and you just proceed with paying right online by most any major credit card. Within seconds of payment approval, you will receive an email confirmation back with all your door codes, internet passwords, directions, unit information etc. All owners require 30% down, remainder due 30 days before arrival.
Will I be reminded when the final payment is due?
Yes. A new payment link or email will be sent to you 35 days before arrival.
How do I sort units by price or find units next to each other?
After putting in your dates and hit search, on the header is links you click on to sort the units by price, units numbers or bed types.
What is the cancellation policy?
Standard condo policy. There are no refunds. The condo owner is blocking out your dates and turning away lots of other clients as Waikiki is such a popular destination. However, if you do need to cancel, owners that advertise on WaikikiOceanfrontRentals.com have agreed to the give renters a credit to use for that specific unit anytime in the future for a period of 1 year after the
cancellation date at no additional cost, as long as you cancel at least 14 days before your original arrival date.
If you're rebooking at a higher season, you may have to pay extra so the rate is correct, but there will not be
any refunds if you book at a lower season. You can give your dates to family, friends, sell the dates,
whatever you wish, they are completely transferable. For those who think they may cancel, we suggest you
get travel insurance and seek a refund from the travel insurance agent. All cancellations
within 14 days of arrival, for any reason, forfeit all deposits and payments.
When can the discount coupon code be used?
The discount coupon code must be used at the time of booking as the stay is charged at that time and so cannot be discounted after you have booked your stay. No exceptions can be made.
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UNIT INFO
Is there a Shuttle from the airport?
Yes. The Waikiki Airport Shuttle bus operates 24/7 and drops you off at the front door. Cost is $9 one way or $15 round trip per person. Taxi is approx. $40 if not during a traffic hour. There is no reserving the Waikiki Airport Shuttle Bus, you just look for the big sign that says "Waikiki Airport Shuttle" outside baggage claim and wait for it to arrive. The shuttle is supposed to run every 30 minutes but you can wait close to 1 hour sometimes. Late night flights that arrive after 10pm, it is suggested to just take a taxi as their schedule seems to slow down. 24 hours before your return, you call the number on the ticket they give you and they pick you up right in front of the Ilikai at a agreed upon time and they are almost always right on time.
How Much is Parking?
The Ilikai has great parking options which you can view here, as all Waikiki Oceanfront hotels charge $25 a day or more.
What is check in and check out time?
2pm check in, 11am check out.
What about early check ins?
Normal check in time is 2pm. We understand many flights arrive early morning. You can email the condo owner 2-3 days before your arrival to see if an early check in is available. Please DO NOT request an early check in before that as the owner will not know for sure if your unit is available for early check in. If an early check in is not available, you can store bags with the bell captain in the lobby and they charge $1 per bag. If you absolutely must have an early check in, you must rent the unit for the day before to ensure it's available for you.
What about late checkouts?
Owners that advertise on WaikikiOceanFrontRentals.com know how you hate to leave Hawaii, and having to pack your bags and check out at 11am when you have a late flight home, that really puts a damper
on your last day here.! If your unit is open the following day, the condo owners that advertise on
WaikikiOceanfrontRentals.com provide you a late check out as late as 9pm, TOTALLY FREE. You have to
check with the condo owner no earlier than 48 hours before your Hawaii departure to see if the unit is still
available. If there is a guest checking in your unit on your departure day, however, you must be
out of the room by 11:00am. If there is a check in the following day, or you don't want to take a chance, you
can secure a late check out at the time of booking your reservation by paying just $50 plus tax for a studio or
$125 plus tax for a 2 bedroom unit.
How do I check in?
There is no checking in. You rented a privately owned condo. All units advertised on
WaikikiOceanfrontRentals.com have a special touch pad deadbolt lock system. After paying your deposit, you will receive an email confirmation that has directions from the airport, a 4 digit door code and your wifi password along with other info on the unit. When you arrive, there is no checking in. You go straight to your unit and enter the 4 digit code, the light turns green indicating you entered the correct number and you unlock the deadbolt and enter the room. This makes checking in easy no matter what time you arrive and there are no keys to lose or lines to stand in waiting to check in. There is a welcome sheet with more info inside the room. Make sure to bring the confirmation email with you. It has all necessary phone numbers on it so if you have any issues with your unit, you can call someone to help 24/7.
Are the door codes safe?
Yes. Your door code is programmed into the condo at 2pm the day of your check in. No one has that code except the condo owner and the owner of the company responsible for cleaning units. If you arrive early and did not request an early check in, the code will not work till 2pm. The code is deleted at 11am on your check out date and a random code is used for the next guest.
Are these units 1 bedroom or large studios?
All Waikiki oceanfront units are either large studios which are designated 1 bedrooms here in Waikiki or 2 bedroom units. Some units like
818
,
1002
,
1115
,
1609
and
1704
have a sliding wall that can separate the sleeping area from the living area. All studio units are 550sf of interior space and 120sf of lanai. 2 bedrooms are 1100sf with balconies from 160sf to 240sf.
Are there Crib Rentals?
Yes there are crib rentals. These are all rented directly from the maid service at $49.95 a week including all the linens and pillows and will be setup in your unit prior to your arrival. You can request a crib from the maid service by sending an email to: Bert Shimabuku of B. Clean Services LLC at bjshima@gmail.com with your arrival date and unit number and agreeing to pay B. Clean in cash for the rental after arrival.
Is there a phone in the unit?
Yes, all units have a phone, only local calls are allowed. If you request a phone at the time of booking, you will be provided with the unit's phone number.
Is there AC?
Yes. All units have AC. The new remodeled units have state of the art LG spilt AC systems, they are the Rolls Royce of AC units. With the humidity in Hawaii, please do not turn the AC under 72 degrees.
Is there cleaning service during our stay?
No. Standard condo rental policies apply. There is no cleaning service or towel changes during your stay unless you request and pay for those services. The cleaning fee is to pay the cleaning company to clean the unit after your stay. If you want a mid-stay cleaning service performed, just call the cleaning company directly, their number is on the confirmation and you can work a deal with them directly to clean your unit or provide fresh towels, fees apply. There are coin operated laundry rooms on every floor you can use.
Can we request cleaning during our stay?
Yes. Just call the cleaning company on your welcome sheet when you need cleaning and they will quote you a price.
Is there a place to store luggage or bags?
Yes. The bell captain desk in the lobby, run by the valet staff will store bags for all customers for $1 per bag. There are additional charges if you are storing bags for longer periods of over 6 hours.
Is there a place to store my surfboard downstairs?
No. But as long as the board is 11' or under, you can use the bather's elevator to take the board to your unit and place on your lanai. No boards are allowed in the regular guest elevators except short boards in a case.
Does the kitchen have plates, glasses, pans etc?
Absolutely. The kitchen has all the basics for you to cook meals. Each unit has plates, glasses, wine glasses, bowls, pots, pans, utensils, coffee machine, toaster, rice cooker etc. If you are a gourmet cook, there are specialty items you may want to bring.
What condiments are in the kitchen?
As a safety issue and to protect our guests, no condiments are left in the rooms except maybe salt and pepper. All other food items are discarded after each guest.
Are there Laundry Rooms?
Yes, every floor has a coin operated laundry room with washers and dryers. Each unit has an iron and ironing board.
Is there an ironing board and iron?
Yes, all units have an ironing board and iron.
Why do the pictures all look the same?
Over 100 units were remodeled all at the same time by the same company. All these brand new remodeled units do all look identical, all the way down to the pictures on the wall, the blue couch, same wall colors, pillows, comforters etc etc. The only difference is some have two double beds and others have a single king bed. What you see is what you get, guaranteed.
How big are the Lanai's?
All 1 bedroom lanai's are large at 120sf, 2 bedrooms are 240sf.
Is that blue couch a sofa bed?
No. The blue couch is just a flat one pad couch that is very comfortable for 1 person under 6' tall to sleep on. We supply sheets, linens and pillows for it. The only units with a sofa bed are
401
,
421
,
520
,
818
,
938
,
1002
,
1010
,
1115
,
1223
,
1237
,
1238
,
1318
,
1334
,
1509
,
1522
,
1525
,
1609
,
1624
,
1631
,
1704
,
1742
,
1814
,
1906
,
1937
,
2014
,
2102
,
2128
,
2603
,
2607
and 2014 which has a futon couch that folds down.
Is there someone to contact if there is a problem?
Yes....your email confirmation and welcome sheet provides you all the numbers you will need. If any issues arise, just call the appropriate number on the confirmation sheet. As needed, plumbers, electricians and AC Repair Companies are available to service all units.
Is there a pool we can use?
Yes...the Ilikai has a pool area with showers and changing rooms.
Are towels provided at the pool?
Yes. Towels are provided to all guests at the pool area. Towels are not allowed to leave the pool area or be taken to the beach.
Are there beach items in the units?
Beach chairs are sometimes left on lanais if guests leave them behind, but all other beach items are discarded. They start to smell like the ocean and we want your unit as fresh as possible. You can rent beach chairs all along the beach for a fee.
Do the lanais have furniture?
Yes, all units have a table and chairs on the lanai.
What toiletries are in the unit?
All condos come with a small hotel size tube of shampoo/conditioner, bath soap, dish soap, sponge for washing dishes, 1 roll of paper towels and one back up roll of Toilet paper. This is to get you by the first few days, once these are depleted, you must purchase your own for the duration of your stay. This is standard condo policy.
Is there a Hair Dryer?
Yes, all units have a hair dryer.
How much for internet?
Free. All units have free high speed wifi.
Do the units come with all the linens?
Yes, All 1 bedroom units (studios) come with 5 sets of bath towels, hand towels, wash clothes and 2 beach towels along with two kitchen towels. If you require more beach towels, you have to either bring them or purchase them here, no additional towels are provided. All beds have linens and there is a extra set of linens for the sofa or sofa bed. 2 bedroom units have double the above amount. Laundry rooms are located on every floor. Penthouse units are the only units with in-suite washer and dryers.
What units have sofa beds or futon sleeper couches?
Units that have sofa beds are
401
,
421
,
520
,
818
,
938
,
1002
,
1010
,
1115
,
1223
,
1237
,
1238
,
1318
,
1334
,
1509
,
1522
,
1525
,
1609
,
1624
,
1631
,
1704
,
1742
,
1814
,
1906
,
1937
,
2014
,
2102
,
2128
,
2603
and
2607
Is the Ilikai the same as the Ilikai Marina Building?
No. The Ilikai Marina is an old small building across the street and has nothing to do with the Main Ilikai. The Ilikai Marina has no pool and are not allowed entry to our pool, has no individual AC in units, and the balconies are extremely small, with many units facing a parking lot.
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POLICIES
Is there smoking rooms or can you smoke on lanais?
No. All rooms are non smoking. It is against Hawaii and our association rules to smoke in any room or lanai. It's a $500 fine if caught or if we find that you smoked in the room.
Can we BBQ at the condo?
No. No building allows BBQs on lanais. However, every beach park has BBQ pits. It's so much nicer to just walk a few hundred yards and have a great BBQ right next to the beach.
If I want to buy a unit at the Ilikai, can you help?
We are not real estate agents so we can't help, but you can check our website for professional real estate agents specializing in sales at the Ilikai that advertise on the WaikikiOceanFrontRentals.com website. If you send an email to info@waikikioceanfrontrentals.com your name will be forwarded to a professional real estate agent that specializes in sales at the Ilikai.
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WAIKIKI INFO
How far is the beach?
If you look at the pictures of the lagoon, that sand is where the famous Waikiki Beach starts, just 30 yards left of our property line.
Is the lagoon and beach open to the public?
Yes. The lagoon is public and is open for all. All beaches are public in Hawaii.
Can I book tours with the concierge?
Yes. The Ilikai concierge will help you with tours or along your walks around Waikiki you will see hundreds of kiosks that will assist you. The hotel front desk is for those who just rent hotel rooms and not for condos, so that department will not assist condo guests.
How far is the Convention Center?
We are the closest oceanfront building to the Convention Center, just a 10 minute walk or 2 minute taxi ride.
How far to the International Marketplace?
The International Marketplace place is a 12 minute walk or 5 minute trolley ride.
Where is the Nearest Grocery Store?
There is a small but expensive grocery store in the lobby or an ABC store right across the street. The best store is Foodland Grocery Store located on the back side of the Ala Moana Shopping Center, a 12 minute walk. Make sure to ask customer service at the store for a member's card, it's free and will save you 10-15% off your items. For those walking, many people take all their bags back by taking a $5 taxi back to the condo, they are waiting for pickups right outside the store. There is also a Sams Club and a 24 hours Walmart behind the Ala Moana Shopping Center.
How far is the Hilton Hawaiian Village?
It's right next door, a 15 second walk.
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Neither WaikikiOceanfrontRentals.com nor its owner, WOFR, LLC, a Hawaii limited liability company, is an agent of any owner or the property manager of any unit or property advertised on the WaikikiOceanfrontRentals.com website, nor is either the manager or operator of the Ilikai Hotel, Ilikai Apartment Building, Inc. condominium project or of any other property or project in which a unit listed on the WaikikiOceanfrontRentals.com website is located.
